App & Account Management
- How do I link my Smart Traveller (ST) account with the ST WeChat Mini App to access Link My Card (LMC) features?
- How to update your personal information in the Smart Traveller App?
- I was a previous member and cannot log in/account being suspended. How do i reactive my account?
- How to close or unsubscribe from Smart Traveller account?
- Why did I receive a charge from my bank after using my credit card or membership entitlement at a Plaza Premium Lounge? Who should I contact to resolve this?
- Why is my usage entitlement less than expected in the Smart Traveller app?
- Can I view my access history in the Smart Traveller app/ ST WeChat Mini App?
- Can I use my physical bank card to access Plaza Premium Group (PPG) outlets after linking it to my Smart Traveller membership?
- Is access to Plaza Premium Group (PPG) outlets guaranteed once I link my bank card to the Smart Traveller app?
- Do I still need to bring my bank card to access Plaza Premium Group (PPG) outlets after linking it to my Smart Traveller membership?
- How can I access Plaza Premium Group (PPG) or affiliated outlets after linking my bank card to the Smart Traveller app/WeChat Mini App?
- Where can I view the list of Plaza Premium Group (PPG) outlets in the Smart Traveller app?
- Are my bank card details secure in the Smart Traveller app/ST WeChat Mini App?
- Why can't I link certain bank cards in the Smart Traveller app?
- Can I use my linked bank card in the Smart Traveller app for payment?
- Can I link supplementary cards to my Smart Traveller app if they are not under my name?
- My bank card is expired or renewed, do I need to link it again in the Smart Traveller app/ ST WeChat Mini App?
- Is there a fee to link my bank cards in the Smart Traveller app?
- How many bank cards can I link to my Smart Traveller app/ST WeChat Mini App?
- Which financial institutions and card types can I link with my Smart Traveller app/ST WeChat Mini App?
- How can I link my bank cards in the Smart Traveller app/ ST WeChat Mini App?
- What is “Link My Card” and what are the benefits?
- Who can use the “Link My Card” feature in the Smart Traveller app?
- I am an existing Smart Traveller member. Why was I redirected to the sign-up page when trying to log in with my social network or third-party account?
- Why was I redirected to the login page when trying to register with my social network or third-party account?
- Why do I need to enter my email address when signing up with a social network or third-party account?
- Can I unlink my Facebook, Google, or Apple account from my Smart Traveller account?
- Can I link my Smart Traveller account to a social network or third-party account associated with a different email address?
- Can I connect my Smart Traveller account with more than one social network or third-party account?
- I have already linked my social network account with my Smart Traveller account. Can I still log in using my email address?