If your usage entitlement appears lower than expected in the Smart Traveller app, it may be due to the following reason:
Possible Reasons
- Card-specific access rules set by your issuing bank
- Quota limitations or usage caps based on your card type or membership tier
- System delays or discrepancies in syncing visit history and entitlements
How to Resolve This
1. Contact your issuing bank directly to verify your lounge access entitlements
2. Reach out to the Smart Traveller support team via the app under “Help & Support”
3. Alternatively, email us at talktous@mysmarttraveller.com for further assistance
Important Note
Lounge access is subject to:
- Your card’s eligibility
- The terms and conditions set by your issuing bank
- Lounge capacity and operational availability at the time of your visit