Plaza Premium Group (PPG) is a service provider and does not manage or apply charges to your bank card.
Please Note:
1. At check in, our front desk staff do not have access to:
- Your entitlement details
- Remaining quota or complimentary visit limits
- Billing or transaction information
2. Lounge access entitlements may be subject to:
- Usage limits (e.g., quota or restricted number of complimentary visits)
- Terms and conditions set by your issuing bank or membership programme
What You Should Do
For any questions regarding charges, entitlements, or quota, please contact your:
- Issuing bank
- Credit card provider
- Membership programme administrator
We strongly recommend guests check and confirm their entitlements before visiting our lounge. For any charge disputes, please contact your bank issuer or membership platform directly for assistance.