App & Account Management
- How do I link my Smart Traveller (ST) account with the ST WeChat Mini App to access Link My Card (LMC) features?
- How to update your personal information in the Smart Traveller App?
- I was a previous member and cannot log in/account being suspended. How do i reactive my account?
- How to close or unsubscribe from Smart Traveller account?
- Why did I receive a charge from my bank after using my credit card or membership entitlement at a Plaza Premium Lounge? Who should I contact to resolve this?
- Why is my usage entitlement less than expected in the Smart Traveller app?
Points & Rewards
- Is advance booking required after I redeem Aerotel or ALLWAYS vouchers?
- How do I perform Instant Redemption using the Smart Traveller app?
- Why do some rewards become unavailable after a period of time in the Smart Traveller app?
- Where can I find my lounge access privileges and vouchers in the Smart Traveller app?
- Can I redeem ST Points for lounge access vouchers to gift to friends or family?
- How do I redeem my ST Points on Smart Traveller?