Points & Rewards
- Is advance booking required after I redeem Aerotel or ALLWAYS vouchers?
- How do I perform Instant Redemption using the Smart Traveller app?
- Why do some rewards become unavailable after a period of time in the Smart Traveller app?
- Where can I find my lounge access privileges and vouchers in the Smart Traveller app?
- Can I redeem ST Points for lounge access vouchers to gift to friends or family?
- How do I redeem my ST Points on Smart Traveller?
- How do I convert Smart Traveller (ST) Points to or from partner loyalty programmes?
- How can I make an Aerotel booking that qualifies for ST Points?
- Can someone else use my Smart Traveller membership number to earn ST Points on my behalf?
- If I did not provide my Smart Traveller membership details during reservation, can I still earn ST Points by providing them at check-in or before check-out?
- Is there a minimum stay requirement to earn ST Points at Aerotel?
- If I did not check in (no-show), will I still earn ST Points since I paid but did not request a refund?
- If I change the check-in date for my Aerotel booking on www.myaerotel.com, can I still earn ST Points?
- What types of Aerotel services are eligible for earning ST Points?
- If I book multiple rooms on www.myaerotel.com for friends or family, can I earn ST Points for all rooms?
- If I share a room with other members, can we all earn ST Points?
- Can I earn ST Points when I book Aerotel through a travel agency?
- Can I transfer my ST Points to family members or friends?
- Can I claim missing ST Points if I forgot to present my membership card or quote my membership number during my visit?
- Can I earn ST Points when accessing Plaza Premium Lounge using a credit card?
- How long does it take for ST Points to be credited to my Smart Traveller account?
- How do I earn ST Points on Smart Traveller?
- When do Smart Traveller (ST) Points expire?
- How do Birthday Reward Points work in Smart Traveller?
- How many points will i earn for my visits to Plaza Premium Lounge?