Booking Process
- Can i walk in without an online booking?
- Can you review my booking made through an online travel agency (OTA) (e.g.,Trip.com or Agoda) and confirm the package details, inclusions, and guest information?
- What should i know before purchasing or using the Plaza Premium Lounge Pass (PPL Pass)?
- Can i book an Affiliated Lounge through the Customer Contact Centre?
- What is an Affiliated Lounge and how it is different from Plaza Premium Lounge?
- What should I check before booking a lounge to ensure it matches my flight terminal and zone?
- Should i join Smart Traveller before booking or accessing a lounge?
- How can I amend or cancel my booking?
- How far ahead can I book?
- What is the process for online reservation at Plaza Premium Lounge?
- Can I book for a group of ten or more?
- What additional services can I book online?
- Can I access a lounge if my flight is in a different terminal?
- I have tried to make an online booking, but it says what I selected is not available during the selected time period. What should I do?