Payment & Fees
Booking Process
- Can i walk in without an online booking?
- Can you review my booking made through an online travel agency (OTA) (e.g.,Trip.com or Agoda) and confirm the package details, inclusions, and guest information?
- What should i know before purchasing or using the Plaza Premium Lounge Pass (PPL Pass)?
- Can i book an Affiliated Lounge through the Customer Contact Centre?
- What is an Affiliated Lounge and how it is different from Plaza Premium Lounge?
- What should I check before booking a lounge to ensure it matches my flight terminal and zone?
Eligibility & Access Methods
- Can you check how busy the lounge will be at a certain time?
- Does the lounge offer special rates or packages (e.g., rooms included or discounts for non-alcohol drinkers)?
- How can I check whether a Plaza Premium Lounge is available at my destination or transit airport?
- How long can I stay in the lounge?
- What is required to verify my lounge access entitlement (credit card, membership, or airline benefits)?
- Can you check the lounge's operating hours and confirm whether it will be open on specific dates such as holidays, late-night periods, or 24-hour availability?