Your linked card in the Smart Traveller app is designed for convenience and allows you to:
- Access the lounge without presenting a physical card
- Review your card entitlements
- Check your visit history and access quota
However, it is strongly recommended to carry your physical card as a backup. This is because system issues may occasionally occur that affect the access process (e.g., the QR code not generating in the app)
Recommended Steps:
1. Check the Smart Traveller App
- Ensure your card is properly linked and the QR code is visible
- Confirm your entitlement and access quota
2. Carry your physical Card
- Always have your physical card as a backup in case of technical issues
- Ensures uninterrupted access even during system downtime